Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Is your thermostat previously connected to the app? What are the messages or codes you received when you're trying to use the Nest app? Could you please take a screenshot of what you see on the app?
I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.
