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Nest App

cowmanzona
Community Member

Had both  the nest door bell and two nest thermostat working with the Nest App. And now I find there not listed anymore. 

Tried reentering the entry key on both-resetting wifi.

deleting app and reinstalling

 

About to give up

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey cowmanzona, 

 

Sorry for the delay but thanks for reaching out. I want to take a closer look at this. 

 

A few questions — were there recent changes made on your Nest account, WiFi network, or Nest Hello and Nest thermostat before this happened? Are you signed into your Nest app using a migrated Google account or a non-migrated Nest one? Also, when you re-entered the entry key, what happened? 

 

Please tell me more so I could further investigate on it. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going now? Still need our help with your Nest app?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba