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Nest E thermostat fail to connect

Johoora
Community Member

I received my google nest thermostat and heatlink in July.

It has been working fine uo until now. The wifi has disconnected and I am unable to reconnect.  The app says failed to connect and to check internet connection.

the thermostat doesnt respond to clicks or rotating. It doesnt show anything on the thermostat screen other than this home sign. So i cannot connect to internet manually cia thermostat and i cannot check the settings on the thermostat. 

I have recharged the thermostat and hard reset but still doesnt make any difference.

 

5 REPLIES 5

Vladut
Community Specialist
Community Specialist

Hi there, thank you so much for reaching out. Can you please send us a picture of the display?

Vladut
Community Specialist
Community Specialist

Hi there, just checking in with you. Did you manage to check the above message?

Johoora
Community Member

E9FFE807-616A-422C-9076-CD59B66DDE77.jpeg

2B952012-9CC1-4E69-85BC-11878B79E11B.png

Johoora
Community Member

This is what sign shows on the thermostat

AlexD
Community Specialist
Community Specialist

Thanks for letting us know @Johoora

 

Let us try a few things: 

 

  1. Restart the phone or tablet. If possible, try a different mobile device.
  2. Restart the thermostat display. Press on it for 10 to 15 seconds and wait for it to boot up.
  3. Toggle the phone or tablet Bluetooth Off.
  4. Wait for about one minute and toggle it back to On.
  5. Sign out, quit, and restart the Nest app. Sign in again.
  6. Make sure the thermostat is close to the router, or as close as possible while being plugged in.

Best regards,

AlexD