Nest Heat Link Failed - no lights

[thekenyonleighs]

I was notified yesterday that the link between my thermostat and heat link was down. Having checked today the heat link unit appears to have failed after working for last couple of years. No lights on heat link, can’t reset and fuse/power feed is live. How do I get a replacement unit under warranty? Thanks

[MplsCustomer]

@thekenyonleighs 

Google Nest requires us customers to use the "Contact Us" link below to contact Support. Depending on the time of day and your location, you may get chat or phone options for the contact.

https://support.google.com/googlenest/gethelp

[george_t]

Hi @thekenyonleighs. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know. 

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.