Nest Heatlink Dead

[Christhorley]

Hi. 

My Nest Heatlink is dead, no lights, won’t reset etc. I can confirm that power is being supplied to the Heatlink and I can force my heating to come on by connecting the common and call for heat wires (which is how I’m heating my house). 

I raised a support call yesterday (Case ID 1-############2025) and have had no replies to this in 24 hours. 

How do I get a replacement Heatlink?

Thanks

[AnaM]

Hey there,

I'm sorry to hear you've encountered this issue, but I'll do my best to help you. Your case number seems to be censored, did you do any troubleshooting steps yet or not?

[AnaM]

Hey there,

Just checking, do you still need help?

[CristianC]

Hi there. It's been a while since this thread was last updates so I'm going to lock it. If you're still experiencing issues, feel free to open a new one.