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Nest Heatlink stopped working

Conorb5
Community Member

Heatlink has comoletely stopped working. Had it looked at and advised we need a new one. Have only used the Nest so very disappointing and left us freezing in our house yesterday.

6 REPLIES 6

CristianC
Community Specialist
Community Specialist

Hey @Conorb5,
 

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

Hi Cristian,

 
No joy with any of those suggestions.
 
Its been installed maybe 12 months so didnt hsppen during installation.
 
Nest just says your thermostat cannot control this equipment properly. 
 
No power cuts or any other work done recently.
 
Just one zone.
 
Regards,
Conor

CristianC
Community Specialist
Community Specialist

Thanks for getting back to me. I want to open a case for you. Can I send you an email to the email address linked to your community profile?

Yes you can. Thanks Cristian

Conorb5
Community Member

Hi - I don't think I've received an email

AnaM
Community Specialist
Community Specialist

Hey @Conorb5,

 

I've just created a case for you and sent an email your way. Please check your inbox and let me know if you received it. Also, when you reply to it, make sure to hit the 'reply' button so that the email will get directly to me. Thank you.