11-25-2021 04:43 AM
Heatlink has comoletely stopped working. Had it looked at and advised we need a new one. Have only used the Nest so very disappointing and left us freezing in our house yesterday.
11-30-2021 07:17 AM
Hey @Conorb5,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
Regards,
Cristian
12-01-2021 10:46 AM
Hi Cristian,
12-01-2021 10:48 AM
Thanks for getting back to me. I want to open a case for you. Can I send you an email to the email address linked to your community profile?
12-01-2021 11:07 AM
Yes you can. Thanks Cristian
12-05-2021 12:22 AM
Hi - I don't think I've received an email
12-07-2021 08:50 AM
Hey @Conorb5,
I've just created a case for you and sent an email your way. Please check your inbox and let me know if you received it. Also, when you reply to it, make sure to hit the 'reply' button so that the email will get directly to me. Thank you.