Nest Learning Thermostat will not connect to app

[jpratt2521]

I have tried to connect via Google Home and Next apps.  On the nest app - when I enter the "code" it wants more letters/numbers - when I finally get it to go further, it wants to find a doorbell.  On the google home app, I can get through the code, but then tells me to use Nest app.

[MelbaDT]

Hey jpratt2521, 

Sorry to hear that you're having some difficulties setting up your Nest Learning Thermostat and also for the delayed response. I want to check on this further. 

A few questions — is this a first time setup or was your thermostat connected to a WiFi network before? Are you getting a specific message or a code when trying to go through the setup process? If yes, what is it? 

Also, setting up the Nest Learning Thermostat should be done through the Nest app not the Google Home app. Take a look at the step by step guide here: https://bit.ly/3a6peIu

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba