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Nest Learning Thermostat

Bruce3
Community Member

Anyone having trouble getting connected to WIFI with the Nest Learning Thermostat?

8 REPLIES 8

RXShorty
Bronze
Bronze

Hi @Bruce3 

Do you try to connect to a 2.4GHz or 5GHz WiFi network?
I currently don't have any issues connecting the Nest Thermostat. 🙂

Bruce3
Community Member

I honestly don't know; how do I learn which one I have?

Wlfcries
Community Member

Yes. Since yesterday.  I've tried the best app and Google home app. Can't connect with either one 

Nest app not best.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@RXShorty, thanks for the help!

 

@Bruce3, thanks for posting. I'm glad to hear that you were able to figure out what's wrong and now getting a replacement. Let us know once you receive it.

 

@Wlfcries, how's it going with your Nest Thermostat? Are you getting any message when you try to connect it to your Wifi?

 

Looking forward to your response.

 

Thanks,

Edward

Bruce3
Community Member

With help from the Geek Squad, we learned the unit I had was defective in that it could not “find” my home WIFI, so it is being replaced under warranty.

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake