Nest Learning Thermostat

[Bruce3]

Anyone having trouble getting connected to WIFI with the Nest Learning Thermostat?

[RXShorty]

Hi @Bruce3 

Do you try to connect to a 2.4GHz or 5GHz WiFi network?
I currently don't have any issues connecting the Nest Thermostat. 🙂

[Bruce3]

I honestly don't know; how do I learn which one I have?

[Wlfcries]

Yes. Since yesterday.  I've tried the best app and Google home app. Can't connect with either one 

[Wlfcries]

Nest app not best.

[EdwardT]

Hi folks,

@RXShorty, thanks for the help!

@Bruce3, thanks for posting. I'm glad to hear that you were able to figure out what's wrong and now getting a replacement. Let us know once you receive it.

@Wlfcries, how's it going with your Nest Thermostat? Are you getting any message when you try to connect it to your Wifi?

Looking forward to your response.

Thanks,

Edward

[Bruce3]

With help from the Geek Squad, we learned the unit I had was defective in that it could not “find” my home WIFI, so it is being replaced under warranty.

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake