Nest Learning thermostat - Defect Heatlink

[CynthiaC]

About 1.5 year into using the Nest Learning Thermostat we experienced problems with the Heat Link. It disconnected, probably because of a problem with the power source. We tried a power source connecting at the front of the Heat Link and this worked on/off but still managed to use our thermostat. For about 6 months this was fine, with connecting issues weekly. But the Heat Link has stopped working now, the light is orange and the thermostat cannot connect. What can we do? The garantue period is past date. There is no option to buy a separate Heat Link. And we do need our heating in the Netherlands 😉

[RXShorty]

Hi @CynthiaC 

We hebben zeker verwarming nodig in Nederland. 😉

It is a known issue with the heat link (I already replaced mine), and according to this Blog, you should be able to get a replacement without an issue. I got the heatsink replaced after the warranty period so my guess is you should be fine.

I contacted Google Nest support by filling out the form without choosing a possible solution and just clicking Next. This will let you chat with Google support (if it are working hours that is) https://support.google.com/googlenest/gethelp 

[CynthiaC]

Thanks for the advice, I will contact them tomorrow! Fingers crossed for the same solution they offered you. 

[george_t]

Hi @CynthiaC. I'm sorry to hear that you're experiencing this issue, but no worries, help's here! Please let me know if you were able to connect with my colleagues?

[CynthiaC]

Hello, thank you. We did come in contact and they send us a replacement. It functions as it should, thank you!

[AndaD]

Awww @CynthiaC, this is so awesome! I am really happy to hear that everything got sorted and now you have heating in your house. Don't hesitate to let me know if you need more help.

[george_t]

Hi @CynthiaC. Is there anything else we can assist you with at the moment?

[CynthiaC]

Hi, no thank you. All good now!

[george_t]

I'm glad to hear that @CynthiaC. I'll close this thread then and if anything else comes up feel free to start a new one and we'll be happy to help.
 

[AndaD]

@CynthiaC, hi there again.

I was in the area and wanted to check if you managed to get in touch with our team. Let me know if there's something else I can help you with.

[CynthiaC]

Hi, thank you for your help! We Received a new Heat Link and our heating works again. I need to send back our old Heat link, all is fine. Thanx again!