04-14-2024 12:47 PM
My Nest thermostat is locked (I can’t remember my PIN, I don’t even remember creating one) and when I try to connect to it using the app I get an alert saying the thermostat is not connected to WiFi. I can’t connect the thermostat to WiFi because I can’t unlock it! I’ve tried resetting my router, everything else in the house is connected without issue. Help! My house is cold!!
Answered! Go to the Recommended Answer.
04-15-2024 08:49 AM
If you can't control it using the app anymore, you'll need to reset it using a computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.
04-15-2024 08:49 AM
If you can't control it using the app anymore, you'll need to reset it using a computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.
04-17-2024 10:42 AM
Thank you for your help, however what ended up working was me signing in to my Google account and then accessed my Nest account through Google.
04-19-2024 08:57 AM
I have Nest connected on my laptop, now I need the next technical support help
04-21-2024 11:42 AM
i have the same problem, i connect it into computer and i see the file, whats next?
04-21-2024 12:23 PM
Hi there Vidal78!
Thanks for letting us know you're able to see the file.
Now that you've gained access take a moment to fill out our quick Contact Us form. It will allow us to reach out to you personally.
Let me know how it goes.
Regards,
Angel
04-21-2024 01:01 PM
Thanks, i already fill the form
04-26-2024 07:04 PM
i got to the tech file. i need help to unlock and reset
04-29-2024 07:37 PM
Hi @kellypfung,
I'm really sorry that you are having this type of situation with your Nest Thermostat locked. I’ll need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. Please let me know once you’re done.
All the best,
Josh