Nest N260 error keeps coming back after a week or two even with power connector installed

[Warlan]

I keep getting the N260 error even though I have the Nest Power connector installed. The system runs fine otherwise. The battery is at 3 Volts. Previously I had to do a reset and the message came bac after 2 weeks. 

Model is Thermostat -1.4 with Software 1.1-11.

Battery state: OK

Battery voltage: 3.01 volts.

Power Connector: Connected

Thanks for any help someone can provide!

[ExBexTexMex]

Sorry, I don't have a solution.  I just wanted to say: you're not alone!  I'm having similar issues with a Nest and Power Connector... system runs fine but get a random N260 error every 5 days or so.  I started a separate thread about 2 weeks ago, but no solutions yet.  Good luck.  

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Evergreenguy]

Same here, a two wire heat-only system with the google power adapter installed. N260 keeps popping up.

[Jhonleanmel]

Hi folks,

If you've already installed the Nest Power Connector, you might need to update the wiring info in the app.

Home app:

1. Open the Home app.
2. Touch and hold your device's tile.
3. At the top right, tap Settings > Thermostat > Wiring > Update wiring.
4. Update any incorrect wiring information.

Nest app:

1. Open the Nest app > tap Settings.
2. Tap Thermostat > Wiring > Update wiring.
3. Update any incorrect wiring information.

Keep us posted.

Best,

Mel

[Evergreenguy]

This didn’t help. The error still pops up about once a week. 

[Jenelyn_O]

Hello there,

Thanks for the update and for being a step ahead of us — I'm sorry for the delay.  @Warlan, I'm glad that your issue seems now fixed. Please let me know if you have any questions or concerns, as I'll be willing to assist you further.

@Evergreenguy, could you please share the photo on how your Nest Power Connector is installed? 

Thanks,

Jenelyn

[EmersonB]

Hi everyone,

@Evergreenguy, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we're asking above. We'd be glad to hear from you.

I appreciate the help, Jake, Mel and Jenelyn.

Regards,
Emerson

[EmersonB]

Hey Evergreenguy,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
   
Best,
Emerson

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Warlan]

I did. I think the problem originated when I turned off the breaker when I was rewiring a light. IMHO it shouldn't send that warning if power is restored. Especially as the warning came long after power had been restored. Also, the message is confusing because the device detects a power connector is present.

[Jenelyn_O]

Hi there,

Chiming in — I just want to know if you're still encountering the issue. Please let me know as I'll be willing to assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Warlan]

All good now. When the power was off it must have triggered the message. But the message should go off when power is restored buy it didnt(i had turned power off temporarily at the breaker). This would help avoid confusion.