Nest PIN

[Ktruitt28]

So my Wi-Fi password was changed before it was changed on my Nest. The 4 digit pin keeps saying it’s wrong and I can’t change it from the app because it’s not connected to WiFi anymore. What needs to be done to fix this? 

[David_K]

Follow these steps to update the thermostat's Wi-Fi settings:
https://support.google.com/googlenest/answer/9223192

[MelbaDT]

Hey folks, 

Thanks for your answer, davidking. 

Ktruitt28, sorry to hear about your Nest thermostat. I want to check back in to ensure you're all good here. If you still need help unlocking your thermostat, do you have access to a computer? 

Best, 

Melba

[Ktruitt28]

Yes that didnt work, what would I need to do from the computer. 

[MelbaDT]

Hey there, 

Please try these steps:

1. Connect the Nest Thermostat display via USB to a computer.
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
   • If the Nest drive will not mount, try restarting the thermostat and the computer.
   • If the Nest drive still won't mount, connect another device to the cable to see if it appears as an installed device.
   • If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If yes, please fill out this form and let me know once done: https://bit.ly/31vCfcQ

Best, 

Melba 

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thanks for the help, Melba.

Thanks,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan