Nest Temperature Sensor battery died - now won't connect with new

[Forkster]

Hey everyone. 

The OEM battery finally died in one of my two-year old temperature sensor last week. I put a new Li battery in and it  didn't auto-reconnect so I removed it from the Nest profile and tried to add it again as new. Nest won't even pick it up. Kinda weird. Anyone have suggestions? Other temp sensor works just tickey-boo - remove battery, put new one in, reconnects.  Beaut. So, what gives with this one?

[EdwardT]

Hi Forkster,

Thanks for reaching out. I'm sorry to hear that you're having an issue with pairing your Nest Sensor after removing it. I'd love to know more about this. What message are you getting when it fails to pair? If you haven't yet, please follow the steps on this link to set it up.

Thanks,

Edward

[EdwardT]

Hey Forkster,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Forkster,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Forkster]

@EdwardT - just following up on my issue with the Nest temperature sensor. Google Gmail tagged the responses as spam and I never saw them until today when I tried to clean out my spam folder (sigh).  So I'm going to try your suggestion to see if it fixes the issue. 

[EdwardT]

Hi Forkster,

Thanks for letting us know. Have you tried the steps on the link that I posted above? Keep us posted.

Thanks,

Edward

[janthadeus]

Hey folks,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your help, Edward.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[Forkster]

Yes, I followed those steps. Sensor still won't connect.

[janthadeus]

Hey there,

We appreciate your efforts here. Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.
 

Thanks,

JT

[janthadeus]

Hi there,

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

Regards,

JT

[Jhonleanmel]

Hi folks, 
 

@janthadeus, thanks for the help.
@Forkster, I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.

Best,
Mel

[Forkster]

I am - still looking for instructions on how to reset or a different way to connect the sensor.

[Jhonleanmel]

Hi Forkster,

Could you fill out the form above?

Best,

Mel

[Jhonleanmel]

Hey Forkster, 

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel

[Forkster]

Got it. Once I get another battery tomorrow I'll reply back here.

[Jeff · Accepted solution]

Hi Forkster,

I just wanted to touch base real fast and see if you managed to try things out with a new battery. If so, how are things going for you? If you haven't had a chance yet, just let us know when you do.

Thanks,

Jeff

[Forkster]

Ok - new battery (Energizer) and presto, picked up right away. (Sigh) off to leave a crappy review on Amazon. Appreciate the efforts on this everyone. 🙏🏼

[janthadeus]

Hey there,

Awesome, we're glad to hear that! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT