Nest Thermostat Has Never Worked

[MHR1]

We put in a new HVAC system in the spring of 2019. Our guy asked if we wanted to go the Nest route and we did. This thing has been a pain ever since he installed it. I’ve called a few times only to get nowhere. Troubleshooting was a waste. The thermostat wouldn’t stay connected to the internet and eventually stopped connecting at all. Now it won’t hold a charge. Walking into a freezing house only to find that the thermostat is dead. I’m fairly certain the warranty is up, but this is complete bs. We have a shiny, useless hole in our expensively wallpapered wall. Is my only option to put out another $250 for something that never worked?! So frustrated right now.

[Ryan_G]

Hi MHR1,

Thank you for reaching out and we're sorry to hear about what happened.

Let me help you further by getting the most recent case number from the support team and we'll start from there.

I hope to hear from you soon.

Best regards,

Ryan

[MHR1]

Hello. 
The last case number I can find is 9-############1553. 

[Ryan_G]

Hi MHR1,

Thank you for your reply. Let me take a look on that case and I'll get all the details we need to further help you.

I'll get back to you through email using your case number.

Regards,

Ryan

[Ryan_G]

Hi MHR1,

Thanks for being here.

Could you reply here and put in the complete case number as we can't find your case number under your community profile?

I hope to hear from you soon.

Regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[Ryan_G]

Hey folks,

It looks like we haven't heard back from anyone so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day.

Best regards,

Ryan