Nest Thermostat Help

[Butters43]

I just moved into a new home with a nest thermostat. Everything was working fine until the other day we changed the internet over to our account and now it says there is no power to the thermostat. I cant get the nest on the app because its under someone else's account. this is incredibly frustrating! help!

[David_K]

The first thing you should do is factory reset (not restart) the thermostat so you can set it up using your account:

Restart or reset a Nest thermostat - Google Nest Help

Setup Nest Thermostat E or Nest Learning Thermostat: How to set up your Nest thermostat - Google Nest Help
Setup Nest Thermostat: Get started with your Nest Thermostat - Google Nest Help

Let us know if you're still seeing the power error after resetting as well.

[Jenelyn_O]

Hi there,

Thanks for reaching out. Were you able to try the troubleshooting steps provided by davidking? Please let us know if that helps. 

I  appreciate your help, @David_K.

Best,

Jenelyn

[EmersonB]

Hey everyone,

@Butters43, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, davidking and Jenelyn.
 
Thanks,
Emerson

[Jenelyn_O]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn