Nest Thermostat Offline Issue

[Redbluff]

Worked fine for 6 months but now goes off line weekly. Thermostat says my WiFi signal is strong. But it will disconnect and a restart fixes it. When looking at settings it gives me a Nest server g.co/nest/m22. 

Has a  C wire connection. Battery level says good.  It is 3 ft from my router. 

Any ideas?

[Jenelyn_O]

Hi Redbluff,

Thanks for reaching out and for providing some information. Follow the troubleshooting steps on this link if your Nest thermostat has been previously connected to your Wi-Fi network but disconnects repeatedly. Please let me know how it goes.

Best,

Jenelyn

[Redbluff]

I didn't say it disconnects from my WiFi network. It goes offline from the Nest server. 

[Markjosephp]

Hello everyone,

I wanted to ensure that everything was covered here.

Thanks for lending a hand, Jenelyn.

@Redbluff, I'm sorry for the confusion. I understand that it shows connected on your thermostat itself but not on the app, and I know you've tried all the possible steps you can try. I'd be happy to take a look at this for you.

To isolate:

• Gather the power information from your actual thermostat's equipment settings.
• How often do you see it going offline?
• Try to reset your thermostat's connection; you need to remove it from your account in the Google Home app and then add it up again.
• Monitor for at least 24 hours.

Keep us posted on how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I'm checking back in to see if you got the help you needed. Please let us know more about the results of the above steps so we can move forward.

Best,

Mark

[Redbluff]

I completed all the steps and so far no problems. 

[Markjosephp]

Hi there Redbluff,

Sounds great! I appreciate you taking all the steps. In the meantime, let's monitor your thermostat's behavior, and if anything comes up, let me know.

Regards,

Mark

[Jenelyn_O]

Hey Redbluff,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, Mark.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn

[Redbluff]

Problem resolved.

Thanks

[Jenelyn_O]

Hi Redbluff,

Great, thanks for letting us know. If you have any questions or concerns, please let us know by creating a new thread. Please be advised that I'll be locking this thread now. 

Cheers,

Jenelyn