Nest Thermostat Offline NOTHING FIXES IT FOR LONG

[Noelleym]

My Nest gen 3 learning thermostat has started dropping offline from the app. This is a new thing, I’ve had the device for probably close to 2 years with no problems. I’ve tried EVERYTHING I can from resetting modem, restarting nest (that was working but yesterday it took a hard reset, and removing the device and adding it back in.). That worked for awhile. This morning it was back to offline. The router is fine, the battery in the Nest is fine, I’ve exhausted all troubleshooting tools and it’s still happening. Does anyone have any other ideas or suggestions??  Ready to dump this thing. I have the same device in my home in Colorado and it’s fine. Help is appreciated. 

[Juecm17]

Hi

I'm having exactly the same problem and only had for two years, it seems impossible to contact customer service it just goes round in circles, really not happy. 

[Noelleym]

Agree completely. It’s a circular firing squad from Google. Let’s hope someone out there has the answer. It’s weird that my Nest thermostat in Colorado isn’t acting up. It’s older. Maybe a gen 2. So irritating. 

[moralesvicente]

Hi Noelleym

I understand your frustration with your Nest gen 3 learning thermostat going offline. It can be quite inconvenient when a device you rely on suddenly stops working as expected. Even though you've tried many troubleshooting steps, there could be a few other things to check:

• Wi-Fi interference: There might be some interference specifically affecting the Nest thermostat's connection. Try temporarily moving your router to a different location or see if your router offers a guest network on a different frequency (2.4 GHz is generally recommended for Nest devices).
• Hidden Network Name: If your Wi-Fi network name (SSID) is hidden, try manually entering it on the thermostat.
• Nest app version: Double-check that you're using the latest version of the Google Home or Nest app. Outdated apps can sometimes cause connection issues.
• Reset Network Settings on Thermostat (for Nest Thermostat E or Nest Learning Thermostat) Here's how to do it:
  1. Open the Quick View menu on your thermostat.
  2. Select Settings > Reset.
  3. Choose Network and select Reset.
• Check if the thermostat can connect to a mobile hotpot.
• Ensure that the Thermostat is charged to 3.8 V or more. Verify this in the thermostat settings > technical information > battery.  (if the Thermostat is not showing the recommended level,  try to charge up the device for about 2 hours and ensure that the Thermostat is receiving enough power) 
• Try to check if the thermostat is showing an error code: You will be able to find it in the option settings > network. 

Please let me know how it goes,

Daniel 

[Noelleym]

Hi. Thanks for your suggestions. See below. 😞

1. There’s no interference. The router is no more than 15 feet away. I have a small single family home. My ISP has not changed, I pay extra for high speed internet. 
2. WiFi name is not hidden

3. Confirmed app is up to date

4. I reset it all ways available, I removed the thermostat and the software, reloaded everything from scratch but no luck. Is there another reset option I’m not seeing?  What exactly is the ‘Quick View’ option?  
5. confirmed battery levels are fine 

6. No error code. I reset it over and over. It stays online for awhile but no more than 4-5 hours. So annoying!!!

any other suggestions?

thx

[moralesvicente]

Hi folks 

Thank you so much for keeping me updated. In this situation please fill out this form and we are going to provide you a personalized assistance

Best regards,

Daniel 

[Juecm17]

My does have error code W5 ,I did manage to get it back on lads night for all of 30 minutes then the code came back ,its so annoying as I used the remote a lot when I'm away from home.