03-30-2023 05:09 PM
We had an occupant in our apartment and they set a password / pin, they moved out and we cannot unlock the nest thermostat. What is the process to unlock it without using the app? I've read that there is a way to reset it by plugging the thermostat into a computer but I do not know the entire process. I'd appreciate any support you could provide, thanks!
04-01-2023 06:40 AM
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.
04-03-2023 11:22 AM
Hi there,
Thanks for reaching out. I just want to know if you were able to try the steps provided by davidking. Also, do you get the file named technicalinfo.PLIST?
I appreciate your help, @David_K.
Best,
Jenelyn
04-06-2023 12:09 PM
Hi akabuddyrich,
I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Thanks,
Jenelyn
04-07-2023 12:25 PM
Hello folks,
Thanks for assisting, Jenelyn.
@akabuddyrich, I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours.
Regards,
Mark