Nest Thermostat Stopped Working

[MAK1]

Just over 2 years of having my Nest Thermostat, it stopped connecting to the WiFi. Everything else is connected to the WiFi, even the Nest Doorbell. After trying all the troubleshooting with no success , I contacted Google through chat. After listening to the person keep trying to blame my router, he had me reset everything to factory settings. It still wouldn’t connect to my router or my hotspot. They the said, you are past the 2 year warranty (by a couple months), so you will need to buy a new thermostat from our online store. 

How can a thermostat stat costs hundreds of dollars only work for 2 years? Does Google even stand by their products? Please let me know if this has happened to anyone else and if there is a fix. I refuse to purchase another Nest product if it only lasts a couple years. Thanks 

[MelbaDT]

Hey MAK1, 

Sorry to hear about what you've been through but thanks for sharing to the Google Nest Community.

I also understand how you feel. Rest assured that we'll take your experience as feedback — we'll learn from it to be able to deliver a better one in the future. 

Best, 

Melba

[MAK1]

Unfortunately, that does nothing for me. 

[MelbaDT]

Hey there, 

We hear you and we're sorry if you feel that way.

I'm afraid that since your device is already out of warranty, we won't be able to offer replacements anymore. Please refer to our Limited Warranty here: https://bit.ly/3nV4Azl

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba