11-05-2021 03:16 PM
I am requesting a replacement for the known w5 error. I have run through all the various troubleshooting online numerous times and Nest Thermostat no longer sees any wifi networks. Display indicates w5 error and I am unable to resolve with any online direction. Please advise as to next steps.
Answered! Go to the Recommended Answer.
11-06-2021 04:46 AM
I was able to find the # finally… 855-469-6378. They’re sending a replacement. Hope that helps!
11-05-2021 08:54 PM
I’m dealing with the same issue. Can’t find a way to connect with a human to get this resolved.
11-06-2021 04:46 AM
I was able to find the # finally… 855-469-6378. They’re sending a replacement. Hope that helps!
12-20-2021 12:56 PM
Yes, this helped! called the same number and my replacement is on the way! Thx much
01-20-2022 10:39 AM
Hey all,
Sorry for the late reply. I wanted to follow up and ensure everyone is good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
06-05-2022 10:51 PM
Hello Jake
I have been having the same w5 error on my nest thermostat. I have done all of the troubleshooting, I’ve even manually tried inputting my Wi-Fi network and password and it still won’t connect. Just continues to give me the same error message and won’t pull up any other Wi-Fi network. Can you please help. Thank you.
04-05-2022 10:05 AM
This approach worked. If you've gone through all the troubleshooting steps and still get the W5 error - go this route for a replacement.
12-04-2021 06:21 PM
Need a replacement
03-28-2022 10:56 AM
Hi All,
I also had the same issue. Thanks FrustratedNest above for sharing the number which is not available on their website. After a 10-min talk, they're sending a replacement free of charge even though the warranty is expired. No one is able to say why this is happening so frequently but I believe it is hardware related, so they wave the charges. Fingers crossed the next one will last.
09-27-2022 04:54 PM
I have been having the same w5 error on my nest thermostat. I have done all of the troubleshooting, I’ve even manually tried inputting my Wi-Fi network and password and it still won’t connect. It just continues to give me the same error message and won’t pull up any other Wi-Fi network. Can you please help. Thank you
10-05-2022 03:36 PM
Hello tpezr9687,
Thanks for reaching out and apologies for the late response.
I appreciate you've tried finding a fix. To further assist you with the next possible options, please fill out this form and let me know once you're done.
Best,
Mark
10-09-2022 02:36 PM
Hey there,
@Markjosephp, thanks for the help here.
@tpezr9687, checking back in — have you had the chance to fill out the form?
Best,
Mel
10-12-2022 04:40 PM
Hi everyone,
@tpezr9687, I wanted to follow up and see if you are still in need of any help. If so, please fill out the form so we can help you further.
Best,
Mel
10-13-2022 12:08 PM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake