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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4529 Views
  • 0 replies
  • 5 kudos

Resolved! Nest says Delayed

Nest displays “delayed”Thermostat is wired with 4 wires 

10B8C240-A88C-4879-9BAA-43798916899E.jpeg
Anonymous by Not applicable
  • 1171 Views
  • 12 replies
  • 0 kudos

Faulty thermostats - worst customer service

I bought 6 new learning nests. Thermostats have caused problems and now a/c not working. One Hvac guy said one of my new nests shorted out the whole system and replaced it. Shortly later half my house is out. Worse than that I’ve called customer serv...

Peter7 by Community Member
  • 647 Views
  • 5 replies
  • 0 kudos

Nest thermostat wiring

Purchased a nest to replace my old old themostat. I have wires G, RC, Y, W, and a 4. Site says the 4 means its priority and need to go through local supplier. Anyone know where 4 wire should connect to still use. Thanks

Mmr43 by Community Member
  • 260 Views
  • 4 replies
  • 0 kudos

New owner of a nest 2.0 thermostat

I just moved into a house with an existing Nest Thermostat 2.0. I was able to link it to the network, but how do I link it to the app? I don't have the QR code & I don't see how else to do it?Help!

Extra black Aux wire

Hello everyone!I just installed my new nest thermostat on my new house, I have a black wire that was plugged into an Aux location on the previous thermostat. The other wires I have are:W, a blue wire that was marked B/C, Y1, orange Y2, G, R, and the ...

W5 error on google nest

My nest cannot and will not find my Wi-Fi and I keep getting W5 error - tried all troubleshooting tops and nothing working.any ideas?

TracyLV by Community Member
  • 829 Views
  • 16 replies
  • 0 kudos

Problem setting desired schedule

I've got the 3rd gen learning thermostat. Trying to set the water schedule but it refuses to accept the time I want. I want it set to start heating the water at 5.50am but it will either allow 5.30 or 6.00. Why can't I choose exactly when I want it o...

Snert by Community Member
  • 143 Views
  • 0 replies
  • 0 kudos

Google Nest Thermostat never stops cooling

Hi everyone, we are having a strange situation where if we connect a Nest learning Thermostat to our system it works like a charm, but the Nest Thermostat (2020) never stop cooling for some reason. We have systems installed per room and in one of the...

proddef by Community Member
  • 395 Views
  • 6 replies
  • 0 kudos

Nest app showing orange at all times

There was a similar issue on here but no solutions posted. My nest that’s worked for 3+ years is suddenly showing orange at all times on my nest app and my wife’s nest app on a separate device. When I put it on eco mode it’s still orange, when I remo...

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