Nest Thermostat not uploading into App

[OriolesFan2131]

I am installing the Nest onto the Google home app, when it gets to the finishing up step, it says "something is wrong" and asks to try again or exit setup. It gives no error code, and just keeps saying the same thing when getting to the same step. I have reset it multiple times, and created a new home. I have no other devices in my google home app. The Nest help desk was not able to help either, they are still currently researching. The thermostat is connected to my account and WiFi just not appearing in the app. 

[marepinta]

my problem exactly.  thermostat says it is connected to my account, it reports wifi is fine, but Google Home app just goes through this loop.  I've restarted everything (modem / phone / nest) several times and have also factory reset the nest 2x and gone through setup again.  it is still doing the same thing

[marycanes]

I am having the same issue trying to install the Nest Thermostat. "something went wrong"  We couldn't save your changes continues to show up.

[Brain]

I’m having the exact same problem. Help needed

[OriolesFan2131]

I received a calll back from them. This is a known issue, and they said it should be fixed within the next 48 hours. You will have to reinstall but it will work eventually. 

[marepinta]

OriolesFan2131 ... did it work for you after 48 hours?  I am waiting to hear to try mine.  Wondering if we have to contact support for them to reset ... and THEN wait 48 hours 🙂

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Thanks,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[OriolesFan2131]

Yes I have seen your response and everything is good to go on my thermostat. Thank you for the attention to this matter. 

[Ryan_G]

Hey OriolesFan2131,

Thanks for the update and we're happy to hear that it is up and running now on your end.

I'd like to check from the other users if you're still getting the same issue. Let us know by replying to this thread.

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[marepinta]

OriolesFan2131 ... did it work for you after 48 hours?  I am waiting to hear to try mine.  Wondering if we have to contact support for them to reset ... and THEN wait 48 hours 🙂

[marycanes]

Mine worked after 48 hours. Factory reset and went through the steps again. 

[marepinta]

Did a factory reset, started adding again, it completed this time with several more steps than previously.  All connected now!  yay!

[MelbaDT]

Hey folks, 

Sorry for the delay but thanks everyone for keeping the thread updated. 

Yes, there have been several reports about users unable to add Google Nest devices on their Google Home or Nest app but this should already be resolved now. If you're still unable to add your devices to the app, please  force close then reopen it before trying again. 

Best, 

Melba