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Nest Thermostat stopped connecting to wifi

Brownn74
Community Member

This morning my nest thermostat stopped connecting to my wifi network. I tried all the troubleshoot steps when following the message prompts on nest.com/w2 and still can connect. The thermostat sees the network but just can’t connect to it. I would like to not have to factory reset during the cold winter months. Any suggestions? Thanks

7 REPLIES 7

EdwardT
Community Specialist
Community Specialist

Hi Brownn74,

 

Thanks for reaching out. The message that you're getting means that your Wi-Fi router may have security settings enabled that prevent your Nest thermostat from connecting. You can click on this link to find your Nest Thermostat's MAC address and add it to your router's whitelist.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Brownn74,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Brownn74,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Brownn74
Community Member

Edward,

I went directly through google to troubleshoot and concluded with replacing unit since it was still under warranty. I received the new unit and all is well. Thanks.

Jeff
Community Specialist
Community Specialist

Good to hear that you got things worked out, Brownn74.

 

I can go ahead and mark this as resolved for you, but before I do, is there anything else we can help with on this? If so, just let us know.

 

Thanks,
Jeff

Brownn74
Community Member

Jeff,

You can close this. Thanks

Ebedia
Community Specialist
Community Specialist

Hello folks,

@Brownn74 thanks for getting back to us. I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

 

I appreciate the help, Edward and Jeff.

Best,
Emerson