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Nest Thermostat stuck in an update loop

Jodibrown63
Community Member

Our thermostat has been updating for 2 days. I’ve tried resetting it and it turns off but when it comes back on it’s the G in google not the Nezt and tries to update over and over and over. Our air conditioner goes off and on more then it should because of this! Please help get the update on stuck! 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Jodibrown63,

 

I am sorry for the delayed reply. I wanted to reach out and follow up with you to ensure everything is good to go. Please let me know if you are still having any trouble with the device being stuck in a loop, as I would be glad to help out.

 

Best regards,

Jake

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS