07-08-2022 02:16 PM
My Nest Thermostat has been working great since we moved into our house 8 months ago. For no apparent reason the main floor thermostat went blank. I charged it for a few hours and tried it again. Now all we get is the Home Icon on the screen but no ability to move beyond that to the heating or AC functions. I have reset by holding down for ten seconds etc., still only the Home icon... Help???
07-15-2022 12:48 AM
Hey DCROXALL,
Sorry to hear about your frozen thermostat display.
What specific Nest thermostat is this? Could you provide a short video clip of the display while you're trying to manually restart it by following the steps here: https://bit.ly/3riP5Dp
I'll look forward to your response.
Best,
Melba
07-18-2022 06:54 PM
Hey there,
How's it going with your thermostat now? Still need help with it?
Best,
Melba
07-19-2022 06:56 PM
Hi,
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Best,
Melba