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Nest Thermostat stuck with "Home" icon on screen

DCROXALL
Community Member

My Nest Thermostat has been working great since we moved into our house 8 months ago. For no apparent reason the main floor thermostat went blank.  I charged it for a few hours and tried it again.  Now all we get is the Home Icon on the screen but no ability to move beyond that to the heating or AC functions.  I have reset by holding down for ten seconds etc., still only the Home icon... Help???

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey DCROXALL, 

 

Sorry to hear about your frozen thermostat display.

 

What specific Nest thermostat is this? Could you provide a short video clip of the display while you're trying to manually restart it by following the steps here: https://bit.ly/3riP5Dp

 

I'll look forward to your response. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going with your thermostat now? Still need help with it?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba