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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 22159 Views
  • 0 replies
  • 6 kudos

Help! Nest Thermostat wont complete setup process

The setup process for the Nest thermostat keeps ending prematurely. Here is what I have doneI have the wiring setup complete. Begun setup in google home app by tapping add deviceit searches then asks me what to add and I select thermostats and nestit...

GMAT by Community Member
  • 940 Views
  • 3 replies
  • 0 kudos

Heat Link stopped working - no lights, no reset

Hi there,I've seen a couple of posts on here like this but the two I've looked at had resolution by purchasing a new Heat Link...The Nest thermostat went blank and the electrician who fitted it came and had a look. There are no lights on the Heat Lin...

TonusBonus by Community Member
  • 2747 Views
  • 17 replies
  • 0 kudos

Screen is dark, dead.

Our HVAC is down so the technician disconnected the Nest. Yesterday the screen showed that. Today the screen is black, no power at all. Will this changed once he has fixed and reconnected our system? I can't even check battery levels because the scre...

KFMcC by Community Member
  • 422 Views
  • 1 replies
  • 0 kudos

Issues- Replacement Nest Learning Thermostat

Photos attached.Received my replacement Nest Learning Thermostat yesterday to replace one that worked very well except for a Wifi connectivity issue. Upon connecting to the base, the replacement one first was blinking green and orange, repeatedly ask...

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gegetir by Community Member
  • 570 Views
  • 2 replies
  • 0 kudos

3rd Gen Thermostat will not pair with Link no matter what I try!

I'm sure I have tried everything, but I cannot get the 3rd Gen Thermostat to connect to the 3rd Gen Heat Link.I've never got this working personally, the system come with the house when I bought it and it was already factory reset. I know it was work...

keogh by Community Member
  • 1626 Views
  • 6 replies
  • 0 kudos

Nest Notification

Is there a way to send a notification to my cell phone when my thermostat goes offline due to lost wifi connection due to power interruption and router needs to be reset thank you. I use the google home app with a samsung phone

mrelmo by Community Member
  • 386 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot add a Device to Android Phone

I reinstalled the latest version of the Nest App.1. When I add the Entry Key it hangs forever on the "Choose the number that matches" 2. If I select "Start Installation" it requires a 7 digit Entry Key - mine has 6 Digits.3. I tried this on two Andro...

Setup_Hanging.jpg EntryKey.jpg
Rintpete by Community Member
  • 1341 Views
  • 8 replies
  • 0 kudos

Resolved! Nest 2nd and 3rd Generation

Hi, I currently have a System boiler, and a 2nd Generation Nest thermostat that I removed from my old house.The new house is currently 2 zones, upstairs, and downstairs and water. I would like to know, whether I could buy a 3rd generation Nest thermo...

Sig1 by Community Member
  • 1905 Views
  • 7 replies
  • 0 kudos

Nest 3rd Gen Thermostat wont find wifi

Hi, ive had a 3rd gen learning nest for 10 months, all has worked perfectly.last week i got the W5 error code, rebooted unit, it couldnt find wifi, reset wifi, it couldnt find wifi, manually input wifi name and password…it didnt connect.phoned google...

Parners by Community Member
  • 677 Views
  • 1 replies
  • 0 kudos
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