Nest Thermostat with Google Home

[Why123]

What’s up with Nest Thermostat? I can’t reach a live person. Every phone number posted is disconnected. Are they going out of business?

[David_K]

Welcome to the Google Nest community! We’re going to need some more information from you to be able to help you. Please can you explain the issue further?

If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[zoeuvre]

Hi folks,

@Why123, thanks for reaching out, and I'm sorry to hear about the situation. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

 

I appreciate your help, @David_K. 

Best,

Zoe

[zoeuvre]

Hi Why123, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe

[Why123]

I haven’t been able to reconnect my Nest with my phone app. I still need help. 

[zoeuvre]

Hello Why123, 

Thanks for getting back to us, and I'm sorry to hear that you haven't been able to reconnect your thermostat to the Nest app. Please answer the following: 

• What type of device do you have?
• When and from where was the device purchased?
• How far have you gotten in pairing your device?
• What’s the color of the LED status light?
• How far is the device from the router?
• Can you connect to the internet with other devices?
• Are there any other devices that experience issues with the Wi-Fi?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

I'll look forward to your response. 

Kind regards,

Zoe

[Jenelyn_O]

Hi there,

@Why123, I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate the help, @davidking and Zoe.

Best,

Jenelyn

[Jenelyn_O]

Hey Why123,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Jenelyn