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Nest Thermostat

5960Bob
Community Member

My Nest 2020 thermostat is stuck on "Continue setup on the app" I've removed the batteries, tried new batteries, checked and quadruple checked the wiring. I need to factory reset, but the wall display does not respond to touch. Getting pretty frustrated...

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert
  1. Press your thermostat ring and hold it down until the screen turns off (about 10 seconds). Then let go of the ring.
  2. Press and release the ring to turn it back on and complete the restart process. The Nest logo will appear when it begins to start up.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS