Nest Thermostat

[jimga99]

My Nest Learning Thermostat is not connected to WiFi any longer and it will not recognize any networks. I need to get this resolved ASAP or will ask for a refund.

[JimmyG2]

Mine stopped within the last week as well.  I have followed the forums approaches and it hasn't fixed anything.  Please let me know if you have better luck with a solution. 

[jimga99]

Will do. Good luck to us both!

[zoeuvre]

Hi folks, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:

1. Are you located from North America or Europe? 
2. What type of Nest Thermostat do you have?
3. Is the thermostat display working?
4. How far away is the thermostat from the router?
5. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the thermostat?
6. Can your other devices find your Wi-Fi network name (SSID)?
7. Are you able to access the internet from your phone or computer?
8. Do you only have one Wi-Fi network, or are there multiple ones? 
9. Are you trying to connect to the 2.4 GHz or the 5 GHz network?
10. What’s the make and model of your router?

I'll look forward to your responses. 

Best,

Zoe