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Nest Thermostat

Elena67
Community Member

the Nest thermostat comes offline all the time, I have tried, replacing the rechargeable batteries, reconnecting and rebooting the router, restarting the thermostat, stay online for a few hours or so, and then goes offline, and can't control it with our phones anymore, we have iPhone (12 pro). 

4 REPLIES 4

Frustratedddd
Bronze
Bronze

Make sure your thermostat is connected to the router and not to an access point, signal booster or similar. Try on both 2.4 or 5ghz.

Jake
Community Specialist
Community Specialist

Hey Elena67,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the device going offline, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Elena67,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Eric_B
Community Specialist
Community Specialist

Hey Elena67,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day!
Eric