10-13-2021 05:28 AM
the Nest thermostat comes offline all the time, I have tried, replacing the rechargeable batteries, reconnecting and rebooting the router, restarting the thermostat, stay online for a few hours or so, and then goes offline, and can't control it with our phones anymore, we have iPhone (12 pro).
10-13-2021 07:02 AM
Make sure your thermostat is connected to the router and not to an access point, signal booster or similar. Try on both 2.4 or 5ghz.
11-10-2021 12:23 PM
Hey Elena67,
Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble with the device going offline, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
11-16-2021 01:35 PM
Hey Elena67,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
11-17-2021 02:49 PM
Hey Elena67,
It looks like we haven't heard back from you so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day!
Eric