Google Oked my replacement. They put a "hold" on my CC for the full price of the device until i return the old one. A week later nothing. I contacted them today for an update. The agent said they don't know if it was sent and had no other information for me. He would escalate my case and i will get a reply in 5 business days. so that's TWO WEEKS!! before i know IF the device was sent to me.
Now the broken Nest is using "alt heat/ Gas furnace" to heat when its +10C on a dual energy system.
Had i known it was this ridiculous for a replacement. I'd throw this one in the garbage and bought a new one. Now i'm stuck because they have my $ and will only give my $ back when i return the old one. GREAT GOOGLE!
