Nest app not showing temperatures or any thermostat controls

[Cjandsara]

My Nest app has worked great on my iPhone for two years, and out of the blue, it no longer controls my thermostat. It shows I have a “Home”, but there are no temperatures showing except the outside air in my location. How do I get it to connect with my thermostat controls again?

[David_K]

Can you see your thermostat in the app, or is it not there anymore? 

If it's otherwise working fine, just not visible in the app, here's how to fix it:

1. Create a new home in the Google Home app:
   Share a home and devices in the Google Home app - Google Nest Help
2. Go back to the previous home by tapping the name of the home at the top.
3. Tap your thermostat, then tap the settings cog at the top right.
4. Tap "Device information" then tap "Home".
5. Change the home to the new one you just created.

This should add the thermostat icon to the app in the new home. You can move other devices from your previous home to the new one by following the same steps above. The only thing you can't do that with is Google Wifi or Nest WIfi, which would need to be reset and setup again in the new home.

[Markjosephp]

Hello everyone,

I wanted to stop by and see how I could help.

Thanks for the input, @David_K.

@Cjandsara, in addition to what was shared above, you might have been logged in with a different account. Please make sure that you signed in with the right email address associated with your thermostat, and let us know how it goes.

Regards,
Mark

[Markjosephp]

Hi Cjandsara,

I'm checking back in — how's it going? Have you already seen your Nest Thermostat in the Nest app? Let us know if you need more help.

Thanks,

Mark

[Markjosephp]

Hey Cjandsara,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark

[Cjandsara]

Sorry -I haven’t had time to really work through the input during the workweek. I can tonight! Thank you so much! Please don’t close the thread for a couple more days.

[Jenelyn_O]

Hi Cjandsara,

Thanks for the follow up. We'll keep this thread open and wait for your update. Please keep us posted. 

I appreciate your help, @David_K and Mark.

Best,

Jenelyn

[Cjandsara]

We’ll, I finally got it! I couldn’t seem to get it through the Google Home app, so I deleted it and went back to fighting with the Nest and the Nest app. I ended up resetting the Nest itself and re-connecting to WiFi. Then I created and connected a new “home” in the app itself. What a pain! But I won in the end!

[Jenelyn_O]

Hey Cjandsara,

Cool, we're glad to hear that. Thanks for the update! Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Otherwise, I'll be locking this thread after 24 hours.

Cheers,

Jenelyn