cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest app offline

michelle9
Community Member

‎08-19-2023 07:42 AM

Hello, I am having problems with my NEST app. the last couple days some times throughout the day it has said it is offline, but our actual thermostat itself is online, connected to wifi and everything. It almost seems as if when the nest is on eco or AWAY mode the app says offline, and the second we walk in front of the nest to wake it up and the air conditioning starts the app is back online. I've logged in and back out of the app, uninstalled it and installed it again, made sure it is updated. I have the newest next version so no batteries are needed. HELP Please !

 

Thank You

0 Kudos
Reply
1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

‎08-21-2023 12:31 PM

Hi michelle9,

 

Thanks for reaching out and for being a step ahead of us. The Nest Thermostats disconnect to the Wi-Fi if it experiences low battery issues. The wires connected to the thermostat help to fill the needed voltage in a period of time to reconnect to the Wi-Fi. 

 

Check out this guide:

 

  1. Remove the thermostat from the Nest app.
  2. Go to the "settings" of the actual device and look for "Reset" then select "Account Connection". 
  3. After resetting, reconnect your thermostat to your Wi-Fi then add it back to your account.

 

You can visit this support article for more information.

 

Best,

Jenelyn

0 Kudos
Reply