Nest app will not finish setup

[Gars]

After my “learning” Nest was installed and operating correctly since February, it went offline.

I have reset the thermostat for WiFi, etc.

I went to set up the app, and it freezes after I select the thermostats location.

I have removed and reinstalled the app, but it still freezes and will not finish.

Halp! 
gars

[Gars]

Got it!  Read threads, and done! I’m 

[Jenelyn_O]

Hi Gars,

Thanks for reaching out. I'm glad to hear that it was resolved immediately and thanks for letting us know. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there.

Best,

Jenelyn

[HVAC]

Got Same issue with Was told Possibly defective good luck 

[Jenelyn_O]

Hi HVAC,

Thanks for letting us know. Could you please tell us more about it? We'll be willing to assist you. 

Regards,

Jenelyn

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe 

[Saramirez]

did you ever get this resolved. I’m having the same issues 

[Saramirez]

did you ever get this resolved. I’m having the same issues   Can’t get past selecting location 

[zoeuvre]

Hi Saramirez, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:

1. Are you located from North America or Europe?
2. What type of Nest Thermostat do you have? 
3. Are you setting up the thermostat on Nest app or Google Home app? 
4. What is the exact message or code that the app shows when it freezes?
5. Did you try using the Help Center or troubleshooter before contacting support? If so, which steps have you tried already?

I'll look forward to your response. 

Best,

Zoe 

[Armour]

I have the same issue of my setup freezing up as I’m setting up the location for my nest gen 3 thermostats. Located in North America, set up on the Nest app. Tried using the help section but need help now!

[Jenelyn_O]

Hi Armour,

Thanks for letting us know. I'd like to help. Please reinstall your Nest app. After that, try to set up your Nest Thermostat again. This time, once the page freezes up, wait for 5 or more minutes until the setup proceeds. If the issue persists, we can isolate it further by using a different mobile device to setup your thermostat.

Let me know how it goes.

Best regards,

Jenelyn

[williamswesley]

I'm having the same issue and have went through all the troubleshooting steps. I just reset the modem and router as well as deleted the Nest App and then reinstalled it. I reset the thermostat and also tried a different Nest Learning Thermostat and had the same issue. 

[Jenelyn_O]

Hi williamswesley,

Thanks for being a step ahead of us. Did you receive any messages or codes in the Nest app? Were you able to wait for 5 minutes or more until the page goes through? 

Kind regards,

Jenelyn

[Marian222]

No, no error codes. App just freeEs and won’t assign a room to thermostat 

[Jenelyn_O]

Hi folks,

To confirm, were you able to wait on the same screen for at least 5-7 minutes? If the issue persists, try using a different device to setup your Nest Thermostat.

Kind regards,

Jenelyn

[Marian222]

My is due is the same. When I assign a room the app freezes.. I’ve done everything and no luck .. frustrated and tired of google not working and not getting answers

[gotobali]

Waiting the 5-7 minutes after the location was chosen and the screen froze,  did the trick....It connected!

[Jenelyn_O]

Hi gotobali,
 

Cool, I'm glad to hear that it worked on your end. Please feel free to let us know if you still have questions or concerns, by creating a new thread. 

Cheers,

Jenelyn