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Nest constantly changing to away

thebzax
Community Member

Hello,

Having a really frustrating time with my Nest over the past week or so. It used to work fine, but the Home/Away assist has, all of a sudden, started constantly marking me as away when I'm not.

I've checked my location settings, they are set to always and precise location is on.

When I open the "What decides if you're home" page, both my iPhone location and the product itself are set to yes. However, every time I do this my phone under the People section says no before quickly jumping to yes a second or two later (I promise you it's not my location settings though, they are 100% set to always on).

When I do go in and check these settings, I can see in the activity history log that the app has noted my phone was at home but it doesn't change anything - the app still has me marked as away. 

I've tried unlinking the thermostat and relinking, I've tried deleting the app. I don't know what else to try but this is driving me crazy. Can anyone help?!

1 REPLY 1

EduardoN
Community Specialist
Community Specialist

Hi @thebzax,

 

Thank you very much for posting in this community! I truly understand what happened regarding the Home/Away feature that automatically switches you to Away when you're not, and thank you for taking the time to perform troubleshooting steps when you noticed that issue. Really, at this point, our team is aware and is looking into this issue to resolve it as soon as possible. At the same time, we apologize for the inconveniences and frustrating moments experienced, and we appreciate the patience you've shown in this matter.

Feel free to keep me posted.

 

Regards,

Eduardo