Nest contact issues

[Dgrensky23]

I am having trouble getting a hold of a real representative to speak with. My thermostat keeps resetting itself to 95 degrees when I get home. I can’t change the safety temp lower. Does anyone know how I can get a representative to call or chat with me before I throw my nest out the window.

[JillG]

Hi @Dgrensky23 

Depending on your location you should see a call or chat option on this page: https://support.google.com/googlenest/gethelp   Go through the form and they should show you some contact options.

Hope that helps

[Jeff]

Hi Dgrensky23,

I just wanted to jump in real fast to see if you saw JillG's reply and to see if you still needed some help reaching support or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Dgrensky23]

I posted on the statement on the link she gave me. What I needed it to actually speak or do an instant chat with an individual. My nest keeps going to 95 deg and I can’t get it to stop

[Jake]

Hey Dgrensky23,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[EdwardT]

Hi Dgrensky23,

I'm checking back in. Were you able to fill out the form? Let us know if you have other questions and we'd be glad to assist.

Thanks,

Edward

[EdwardT]

Hi Dgrensky23,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Dgrensky23]

We are still having issues. We have tried everything recommended and have gotten no where. Our a/c is running 14+ hours a day. I think the thermostat is broken 

[EdwardT]

Hi Dgrensky23,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.

Thanks,

Edward