Nest e thermistat

[Waltunites]

Nest e thermostat. Third time in 18 months. First two times got help from Nest rep but now cannot remember how to fix. App. burps and cannot see home thermostat on iPhone. Reset thermostat e, redid everything asked for. Cannot see ‘e’ on phone. Want total control without away from home parameters.  Who should I call?  

[Markjosephp]

Hello Waltunites,

It sounds like you're facing some frustrating issues with your Nest Thermostat E. I'm sorry to hear about the recurring troubles.

I can understand how important it is to have full control over your home climate. If you've already tried resetting the thermostat and reinstalling the app without success, here are a few steps you might want to consider:

1. Ensure that your thermostat is connected to the Wi-Fi network and that the signal strength is strong. Sometimes connectivity issues can cause problems with the app.
2. Make sure your Nest app is updated to the latest version. Outdated apps can sometimes lead to compatibility issues.
3. Verify that your phone settings allow the Nest app to access location services and that you have the necessary permissions for connectivity.
4. Make sure that you are signing in with the correct email address associated with your thermostat.

Let us know how it goes.

Regards,
Mark