10-05-2021 02:31 PM
Hi!
My thermostat Nest E is no longer connecting to WiFi. No longer connect to the internet. It is showing the W5 error. I have restarted, reset and checked everything. It still will not connect to the internet. It won’t even bring up any networks. Tried typing the network in and that doesn’t work. Requesting a replacement. Seems to be a known major issue.
10-18-2021 02:49 PM
Hey ButterflyBekah,
Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
10-26-2021 01:02 PM
Hey ButterflyBekah,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake