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Nest gone completely blank

Remote
Community Member

Thermostat completely blank. Just stopped working. Plugged in, power on. No idea what to do. Any help?

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi Remote,

 

Thanks for posting ― let's get this sorted out.

 

A few questions: 

  • What type of Nest thermostat do you have? 
  • When did the issue first occur?
  • What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
  • Are the power breakers on, and do you receive power to your home?
  • Is the thermostat's display seated properly?
  • Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
  • Does the thermostat charge with a USB cable?

Give these steps a try:

 

  1. Charge it via USB cable for an hour.
  2. After an hour, return the display back on its display.

Keep us posted.

 

Best,

Mel

EdwardT
Community Specialist
Community Specialist

Hey Remote,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey Remote,


I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake