11-19-2021 01:41 PM
Everything worked fine for 5weeks. Heat link next to boiler and thermostat in family room. Yesterday thermostat lost connection to heat link. Heat link with fixed green led show that it is connected. Upon wired connection immediately wireless connection is established. After wired connection is disconnected after few minutes thermostat disconnect wireless connection. Anybody had similar situation?
11-20-2021 09:20 AM
Let me get this right, are you saying the wired connection is fine?
When you dissconnect the wired connection you loose wireless?
Shouldn't matter whichever connection you have wireless or wired, the heat link will work on it's own.
12-02-2021 10:05 AM
Hey @Datar,
I'm sorry to hear about your issue, but I'm here to help. Please answer the following questions so we can isolate the issue:
What type of Nest thermostat do you have?
12-10-2021 08:50 AM
Hi, I wanted to check in. Do you need any further assistance?
If so, make sure to let me know.
12-13-2021 04:51 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.