Nest heat link has no lights

[Simonh12]

Nest thermostat not firing boiler. Have reset fully. Still not firing. Took a look at nest heat link box and no lights on it?! What does this mean as there is power to it. HELP!

[Frustratedddd]

Heat Link faulty - common problem

Ring Google and they will replace

[Simonh12]

Have requested call back, but not heard anything yet. Appalling service. 

[Frustratedddd]

That's Google for you!

''Appalling''

I would just ring this number as stated many times 0808 169 2307

Speak to an original Nest advisor who cares. Based over in Romania, they help and get you through the problem.

Since Google have taken over their care for customers is dreadfull.

Your problem is such a common one, they will help you out.

[CristianC]

Hello again. Just checking in. How's it going with your Heat Link?

[CristianC]

Hey @Simonh12,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.