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Nest heat link not pairing with thermostat E

Ang3l0s_pl
Community Member

Hi all. 

I tried to set up my nest thermostat e with heat link. It's second day and still. No results. During setup is everything smooth till my heat link need to be connected with themo.. E.  Every time same issue th026. I was trying to reset heat link by pressing 8 sec and also 15 sec till orange light is solid without any luck. I'm a bit frustrated at the moment it should takes 10 min top to setup and this is my second day :(. Tomorrow we leaving our holiday house and so far heating is not sorted and winter comming

Regards

Thomas 

 

3 REPLIES 3

CristianC
Community Specialist
Community Specialist

Hi there,

 

Thanks for reaching out. Sorry for the late reply. Here are some steps you can try:

1. Turn off all the devices in the room that are using Wifi or Bluetooth.
2. Reset the thermostat by pressing it quickly 2 times and then press and hold the display for 5 seconds.
3. Reset the Heat Link by pressing its button 1 time to wake it up and then press and hold for 15 seconds.
4. Power cycle your phone.
5. Open the Nest app and create a new home structure.
6. Enable airplane mode on your device and then enable your Bluetooth and Wifi.
7. Add the thermostat to your new home ( you can also try to add it without scanning the QR code ).

Let us know how it goes.

Thanks a lot. Problem solved. I was nearly to give up. Don't know why but in my case change SSID name in router simply resolved everything.

Regards

Thomas 

CristianC
Community Specialist
Community Specialist

Thanks for the update @Ang3l0s_pl. I'm glad it works. I will lock the thread, but if anything comes up, feel free to open a new one.