Nest learning thermostat not though power for wifi

[error6786]

Worked flawlessly for a year but now, multiple times per day, it goes offline complaining about power. When I check back later it’s online again but off again a day later.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having these troubles. I understand how upsetting this could be, but I'm happy to assist you with this obstacle. I'd suggest that you first Restart the thermostat, as this could reset the connection issue you are having and hopefully will keep that from happening again. 

Best Regards, 
Brad

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Brad's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Brad.

Regards,
Ryan 
 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan
 

[error6786 · Accepted solution]

Thanks Brad and Ryan. I ran a C wire to get it enough power and it seems fine now. I guess the battery had aged enough that it had trouble staying charged with the lower power from the Rc wire! Anyway…all good now. 

[MelbaDT]

Hey there, 

Awesome and thanks for getting back to us. We're glad to hear that it's been sorted out now. We'll then go ahead and close this thread after 24 hours unless you have any further questions in mind. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba