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Thermostat says "Save more at home" and can't dismiss the message

NestFan1
Community Member

Thermostat says "Save more at home" and I can't dismiss the message pressing the "Next" button.

1 Recommended Answer

I figured it out.
Just click on the side like you’re about to do a factory reset.

It will ask you if you want to adjust your temperature by 1 degree and save money.
Say no (or yes) and it goes away. 

View Recommended Answer in original post

10 REPLIES 10

Klpilgrim
Community Member

Mine is doing the same thing

JillG
Diamond Product Expert
Diamond Product Expert

Hi everyone,

@NestFan1 

@Klpilgrim 

@jacksonandy 

Sorry you are having this issue.

Can you let me know the model Nest thermostat you have? How to tell which Nest thermostat you have - Google Nest Help 

A picture of that error message would also help if you can add one here.

I'm going to escalate this over to the Community Specialists from Nest as well.

Thanks

How can I post a pic here?

I figured it out.
Just click on the side like you’re about to do a factory reset.

It will ask you if you want to adjust your temperature by 1 degree and save money.
Say no (or yes) and it goes away. 

jacksonandy
Community Member

Same here and will not reset 

NestFan1
Community Member

I tried removing the unit from the wall and it finally unfroze. No idea if that did something or it was a coincidence but it moved me to the next screen and it's back to normal.

An official Nest response would be great instead of the previous posts where they just close the thread without answering.

Jake
Community Specialist
Community Specialist

Hey all,

 

I wanted to follow up with you, and see if the issue has been fully resolved. Thank you so much jacksonandy for sharing what helped resolved the issue for you. Please let me know if you have any questions from here, as I would be happy to take a closer look.

 

Thank you JillG for the helpful reply.

 

Best regards,

Jake

jacksonandy
Community Member

Hi Jake,

Yes we’re all set. 
thanks 

MelbaDT
Community Specialist
Community Specialist

Hey jacksonandy, 

 

We're glad to hear that and thanks for getting back to us. We'll then consider this as resolved and we'll go ahead and lock this thread after 24 hours if you don't have any further questions. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

Klpilgrim
Community Member

I just did the same. Pulled from the wall, removed the batteries and let it sit for a while then when I put it back I could finally clock through the messages. Weird that multiple people had the same issue today.