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Nest learning thermostat

Krebsbach4
Community Member

I have two thermostats one upstairs and one down the downstairs unit connected to app just fine, but I can not get the upstairs unit to connect at all, it just says keep trying… I have reset the unit to factory reset 

3 REPLIES 3

Marissa7725
Community Member

I am having same issue, and now the 2nd one won't keep a charge. 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Krebsbach4
Community Member

I did as suggested and made the upstairs a new house….seams there should be a better way to fix the problem