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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4625 Views
  • 0 replies
  • 5 kudos

Resolved! Farsight and voice don't work. charge?

I got the nest learning thermostat and it works for heat when the temperature is low but the farsight don't work and I talk to it but it never responds. I don't know how to fix it. The battery is 3.81v does this charge on the wall or do I need to unp...

Commander by Community Member
  • 463 Views
  • 7 replies
  • 0 kudos

Resolved! Compatibility Check

I'm trying to see if my home is compatible with a Nest Thermostat before I purchase one, and the checker directed me here. The white and brown wires to the left are labeled 011 and 012. Can anyone provide some guidance or expertise here?

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wdavis by Community Member
  • 387 Views
  • 5 replies
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Thermostat compatibility with Google Nest

My thermostat has E1 & E2 labeled wires that I can't find on any lists with Nest wire compatibility. Can anyone tell me if my system is compatible with Nest?

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JanT by Community Member
  • 184 Views
  • 1 replies
  • 0 kudos

No Cooling and E105 Error

Hey all, I have installed the following configuration. I get a combination of heat when it should be cooling and an E105 error. I'm confident it's a simple fix in moving a wire, but am wondering if my setup may not be compatible. Any help is much app...

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rashafaa by Community Member
  • 202 Views
  • 5 replies
  • 0 kudos

App Connection

Nest is connected to WiFi just fine. I believe it's an older model so there is no QR code that I can fine. When I try to get the entry key from the settings menu I get an error message of "entry key error initialising please try again". I've tried re...

tara_t by Community Member
  • 378 Views
  • 10 replies
  • 0 kudos

Nest App freezes

So I have my new nest thermostat up and running except the nest app won’t let me finish setting everything up within the app. I get to the point where it asks me which room I installed the thermostat in and when I click dining room the app freezes an...

Chris44 by Community Member
  • 125 Views
  • 1 replies
  • 0 kudos

Resolved! Nest thermostat detects C wire but says no voltage

Hello- I have two nest learning thermostats, both third generation. The unit on my first floor is connected just to the heating system, the unit on my second floor is connected to both heating and air conditioning( 3 zone heating system and 1 zone ce...

Tpbuckley by Community Member
  • 1162 Views
  • 21 replies
  • 0 kudos

Bad Thermostat Ring Touch Pad???

Hi,My thermostat has recently started playing the "confirm menu item" sound on it's own. Randomly and repeatedly. I'm not sure that to call the sound, except that it's the sound you hear when you select a menu item with the outer ring.It is now doing...

Naclh2o by Community Member
  • 178 Views
  • 3 replies
  • 0 kudos
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