Nest learning thermostat

[Janswindy]

Nest app asks for 7 digit entry code but mine is 6.  I also tried google home app and it said load in nest app.  What now?

[David_K]

What model of thermostat do you have?
How to tell which Nest thermostat you have - Google Nest Help

If you have Nest Thermostat, you'll need to use the Home app. During setup, scan the the QR code physically printed on the back of the display or manually enter the code shown below the QR code.

If you have Nest Thermostat E or Nest Learning Thermostat, you'll need to use the Nest app. During setup, tap the settings cog on the thermostat home screen > Nest app > QR code. It will show you a QR code to scan. If it doesn't, you can tap "continue without scanning" in the Nest app and select "Get entry key" on the thermostat instead.

[Janswindy]

That doesn't work because my thermostat only has 6 digits

[Janswindy]

In the home app it scans the QR code but doesn't proceed from there

[David_K]

Just to check, which model is it that you have? 

[CoolingWizard]

Hang on a second, the Nest Thermostat does not ask for a pin, unless you’re trying to change the nest app owner of the nest thermostat. And a brand new installation it never asks for a pin.

The AC Cooling Wizard

[Janswindy]

Yes I'm in a new apartment and I need to be the new app owner.  And I still only have 6 digits.  In the entry code.  Not a pin

[CoolingWizard]

When you go to the Nest Thermostat, go to SETTINGS > NEST APP what is displayed?

AC Cooling Wizard

[Janswindy]

It says Nest App None then on next screen it says use the recent version of the Nest app to get started. Use the entry key or QR code below. Then the options are QR code entry key or cancel.

[CoolingWizard]

Do you have the Nest App on your phone? First it is set up with the Nest App, then after it is all setup, you can add it to Google Home if you would like to. I have both but I prefer to use the Nest app for my thermostat.  

AC Cooling Wizard

[Janswindy]

Just started all over and it worked!  Using the wrong code.  Tried this 10 times today unsuccessfully.  Not sure why it worked now.  Thanks for trying to help me.

[CoolingWizard]

Ok, can we lock this message thread now as satisfied?

AC Cooling Wizard

[Janswindy]

Yes thanks

[zoeuvre]

Hi Janswindy, 

I'm glad to hear that everything has been sorted out. 

In the meantime, I'll go ahead and lock this thread within 24 hours. If you run into any more questions in the future, please feel free to create a new thread.

All thanks for your help, @David_K and @CoolingWizard. 

Cheers,

Zoe