Nest model G4CVZ won’t connect to WiFi

[Deb3]

Hi - just had a refurbished Nest thermostat installed. Heating works but I can’t get it connected to WiFi. Troubleshooting says to do a factory reset but the settings and other functions are grayed out. Am I out of luck?

[nwloop]

You are not alone with this problem. Check out this thread: 

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-Thermostat-Suddenly-can-t-find-ANY-wifi...

sorry you’re going through this. 

[Deb3]

Thanks for your reply. I’m so disappointed for spending over $300 for the thermostat and installation and it doesn’t work as advertised. 

[MelbaDT]

Hey folks, 

@Deb3, sorry to hear about this and I understand how you feel. Are you getting a specific message or code on your Nest or Google Home app when trying to have your Nest thermostat connected to your Wi-Fi network? If yes, what is it? Also, could you provide a rundown of the steps that you've already tried so we can pick up from where you left off?

Best, 

Melba

[Deb3]

Hi Melba - I’m not getting an error code. When I go to settings it shows “network disconnected.” My network is fully functioning. Google Home on my phone can’t find the thermostat. It’s apparently defective.

[MelbaDT]

Hi Deb3,

Thanks for the added detail. Have you had the chance to try the troubleshooting suggestions here: https://bit.ly/3rXCbvJ

If not yet, please give them a shot then let me know how it goes. 

Best, 

Melba